Human support
Give us the state. We will take it from there.
A good request protects private data and includes enough context to reproduce what happened.
Email support
info@swissknifeseo.com
Use the prepared message to include the fields that usually shorten an investigation.
Create support email →Before sending
Include these diagnostics
- The exact page or report address where the state appears
- The workspace site and saved crawl number, when relevant
- Your local date and time with timezone
- The action taken immediately before the problem
- The complete visible message, copied as text when possible
- Whether one careful retry changed the result
- Browser, device class, and a screenshot when layout matters
Keep private
Never send credentials
Remove passwords, API keys, access tokens, cookies, private customer content, billing details, and complete authorization headers from screenshots and copied logs.
Self-service